Continuing Education
- Interpreter Portal — reference and training materials, feedback and discussion.
- Quality Assurance Team — led by interpreters with 20+ years’ experience.
- Virtual forums on a biweekly basis.
Spoken Language Interpreting
Spoken Language Interpreting
Work with a screened interpreter — on-site or remote — built into your program’s coverage schedule.
Interpreter quality
If we can't help you communicate clearly, you don't pay a dime.
We take responsibility for the outcome. Every interpreter we send goes through a proven multi-step selection process, and on average only 20% of prospective interpreters pass the screening and go on to interpret.
Ongoing Quality Control
- Client Call Ratings
- Monthly Call Reviews
- Random Call Reviews
- Performance Tracking
Ethics
- NCIHC: Accuracy, Confidentiality, Impartiality, Respect, Cultural Awareness, Role Boundaries, Professionalism, Professional Development, Advocacy.
Multi-step selection process
Interpreter screening standards
- Minimum 1 year prior professional interpreting experience (average is 8 years).
- Third-party language proficiency test with passing score of 3 or higher on the nationally recognized ILR scale.
- Culture fit interview.
- Mock oral interpretation to evaluate 24 quality standards with a passing score of 80%+.
- Resume review.
- Written medical terminology assessment with a passing score of 90%+.
- Background check and security screen.
- IT spec test.
- Orientation with signed commitment to confidentiality, adherence to ethics, and HIPAA compliance.
Nationwide remote support. Local on-site coverage.
Connect by video or phone across the United States, or request on-site interpreting in southwest Indiana, western Kentucky and southeastern Illinois. Share your location, language and schedule so we can confirm the right option.
Explore service areas →On-site or remote
How we build coverage around your schedule
See how on-site and remote interpreting fit into your program.
On-site interpreting
- Approximately 20 languages supported
- Schedule at least 24 hours in advance.
Remote interpreting
- 350+ languages supported
- Available 24/7 on demand.
Build your program
Choose the coverage that fits your floor, your clinic, your patients
Use the comparison above to consider language range, availability, and coverage for your program.
Billing
How pricing works
- On-site interpreting: billed hourly
- Remote interpreting: billed per minute
- No setup fees, subscriptions, or minimums
Your quote lays out the coverage plan and billing for your program. Request a quote
Next step
Request a quote
Tell us your setting, schedule, and language needs — we will quote a coverage plan.
Get a Free Quote