On-site interpreting
- Approximately 20 languages supported
- Billed hourly
Spoken Language Interpreting
Spoken Language Interpreting
Choose between on-site and remote interpreting options.
Nationwide remote support. Local on-site coverage.
Connect by video or phone across the United States, or request on-site interpreting in southwest Indiana, western Kentucky and southeastern Illinois. Share your location, language and schedule so we can confirm the right option.
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On-site and remote interpreting
Review the facts for each service option.
Remote interpreting
- 350+ languages supported
- Billed per minute
- No setup fees, subscriptions, or minimums
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Choose the service option that fits your needs
Use the comparison above to consider the language support and billing details for on-site and remote interpreting.
Interpreter quality
Our people + process guarantee best in class deliverables
We maintain best in class interpreter status by incorporating a proven effective multi-step selection process. Based on these high standards, on average only 20% of prospective interpreters pass the screening process and interpret.
Continuing Education
- Interpreter Portal — reference and training materials, feedback and discussion.
- Quality Assurance Team — led by interpreters with 20+ years’ experience.
- Virtual forums on a biweekly basis.
Ongoing Quality Control
- Client Call Ratings
- Monthly Call Reviews
- Random Call Reviews
- Performance Tracking
Ethics
- NCIHC: Accuracy, Confidentiality, Impartiality, Respect, Cultural Awareness, Role Boundaries, Professionalism, Professional Development, Advocacy.
Multi-step selection process
Interpreter screening standards
- Minimum 1 year prior professional interpreting experience (average is 8 years).
- Third-party language proficiency test with passing score of 3 or higher on the nationally recognized ILR scale.
- Culture fit interview.
- Mock oral interpretation to evaluate 24 quality standards with a passing score of 80%+.
- Resume review.
- Written medical terminology assessment with a passing score of 90%+.
- Background check and security screen.
- IT spec test.
- Orientation with signed commitment to confidentiality, adherence to ethics, and HIPAA compliance.
Next step
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