口语口译

口译员质量

如果我们无法帮助您清晰沟通，您一分钱也不用付。

我们对结果负责。我们派出的每一位口译员都要经过行之有效的多步骤筛选流程，平均只有 20% 的应聘口译员能够通过筛选并开展口译工作。

Continuing Education

Interpreter Portal — reference and training materials, feedback and discussion.
Quality Assurance Team — led by interpreters with 20+ years’ experience.
Virtual forums on a biweekly basis.

Ongoing Quality Control

Client Call Ratings
Monthly Call Reviews
Random Call Reviews
Performance Tracking

Ethics

NCIHC: Accuracy, Confidentiality, Impartiality, Respect, Cultural Awareness, Role Boundaries, Professionalism, Professional Development, Advocacy.

Multi-step selection process

Interpreter screening standards

Minimum 1 year prior professional interpreting experience (average is 8 years).
Third-party language proficiency test with passing score of 3 or higher on the nationally recognized ILR scale.
Culture fit interview.
Mock oral interpretation to evaluate 24 quality standards with a passing score of 80%+.
Resume review.
Written medical terminology assessment with a passing score of 90%+.
Background check and security screen.
IT spec test.
Orientation with signed commitment to confidentiality, adherence to ethics, and HIPAA compliance.