Most HR teams in Indiana and Kentucky built their multilingual instincts around Spanish — and Spanish came with a workaround. A bilingual line lead, a supervisor who grew up in a Spanish-speaking household, something to lean on. Haitian Creole doesn't have that.

The forms came back signed. It looked like it worked. But two weeks later, the new hire showed up at the window — he didn't know he had health insurance. This is what language barriers actually look like in HR, and what we built to fix it.

Maria has been in rooms where a diagnosis changed everything. Rooms where a family was told something they were not ready to hear. Rooms where the patient and the provider were talking past each other until they weren't.