“A great interpreter that was professional and on time.”
- What we were responsible for
- Heartland was responsible for 24/7 interpreting and translation at a plant that produces 700,000+ assemblies a month. Interpreters covered Spanish, Haitian Creole, and French, on-site and remote. Manuals, safety guidelines, and SOPs were translated into all three languages, and coverage followed the plant's shift patterns.
- Outcome
- The plant saw fewer safety incidents and clearer compliance during safety and HR events. Employees understood policies in their own languages, with fewer errors, smoother workflows, and less rework. People could tell the company was taking their language seriously, and the 24/7 retainer is the coverage that stays in place.
The challenge
As EnovaPremier grew at its Princeton, IN facility, so did its limited-English-speaking workforce — primarily Spanish and Haitian Creole speakers. Communication gaps emerged during critical HR-led new hire orientations and safety training sessions, and HR needed reliable language support to maintain compliance and a cohesive workplace.
Our approach
- 24/7 access to professional interpreters (Spanish, Haitian Creole, French), on-site and remote
- Company manuals, safety guidelines, and SOPs translated into all three languages
- Coverage designed around EnovaPremier's scheduling patterns and evolving workforce
Outcomes
- 24/7 interpreting coverage across every shift at a plant producing 700,000+ assemblies a month
- Fewer safety incidents and clearer compliance during safety and HR events
- Fewer errors, smoother workflows, and less rework as policies became understood in native languages
- Stronger morale and inclusion — employees know the company values their language and culture
- Scalable language infrastructure built into their corporate DNA via 24/7 retainer