“Their linguistic expertise has not only improved our company's rapport with employees, but also helped communicate duties, regulations, and appreciation. These services have made our workplace more productive and inclusive.”
- What we were responsible for
- Heartland placed a professional Spanish interpreter on retainer at the Uniontown facility. That interpreter covered orientations, safety training, GMP and SQF sessions, and conversations between supervisors and employees, and worked directly with HR and supervisors.
- Outcome
- Real-time interpreting during safety and GMP/SQF sessions reduced misunderstandings and hazards. Workers understand duties and feedback in Spanish. The plant describes stronger compliance with food-safety and quality expectations, with fewer corrections and less downtime.
The challenge
Little Kentucky Smokehouse was booming in 2021, and with production growth came a growing Spanish-speaking workforce. Technical sessions like SQF and GMP compliance, safety protocols, and supervisor feedback ran through English-only training, leaving gaps in understanding and engagement.
Our approach
- Placed a professional Spanish interpreter on-site at the Uniontown facility
- Retainer-based availability for orientations, safety/GMP/SQF training, and supervisor-employee conversations
- The interpreter collaborated closely with HR and supervisors to become a seamless part of the team
Outcomes
- Real-time interpreting during safety and GMP/SQF sessions significantly reduced misunderstandings and hazards
- Workers feel respected and supported, understanding duties and feedback in their native language
- Stronger compliance with food safety and quality regulations
- Fewer follow-ups and corrections — streamlined workflows and less downtime