Industry expertise · Community Organizations & Non-profits
Language access that helps your programs reach the people you serve.
350+
languages on demand
1
named Heartland coordinator accountable for your program
On demand
support for planned and on-demand conversations
Your programs only work when the people you serve can understand them. When someone cannot follow an intake conversation or read a form, they may miss services they qualify for, and your staff spend more time trying to help.
Heartland builds a language access program around your organization: interpreters for intake and case conversations, translated materials, and language training for your staff and volunteers, with one Heartland coordinator accountable for the result.
Where language barriers hit hardest
Missed services
People who cannot understand eligibility, intake, or next steps may not get the help your programs offer.
Relying on family and friends
Informal interpreters can leave out details and make private conversations harder to keep private.
Materials that don't reach people
Flyers, forms, and program guides in English only can leave whole communities out.
Our language solutions
Interpreting for the conversations that matter
- Intake, case management, and program meetings
- On-site, phone, and video interpreting
Translated materials
- Flyers, forms, and program guides
- Certified translation when a document requires it
Language training for staff and volunteers
- Instructor-led and virtual training options
- Language Proficiency Testing is available as a separate service
Why choose Heartland
Built for your environment
One coordinator, accountable
Your Heartland coordinator plans support around your programs and stays accountable for coverage and quality.
Local and nationwide
On-site interpreting in our region and remote interpreting across the United States.
If we can't help you communicate clearly, you don't pay a dime.
We take responsibility for the outcome, with 350+ languages on demand.
Compliance note
Interpreters follow professional ethics and confidentiality standards, and translated materials are reviewed by qualified human translators.
Frequently asked questions
How do we get started?
Talk with a Heartland coordinator about your programs, the languages your community speaks, and the conversations and materials that matter most. We will recommend a program and quote it.
Can volunteers use your interpreters?
Yes. Your coordinator can set up phone or video interpreting your staff and volunteers can reach when they need it, and plan on-site interpreters for scheduled events.
Ready to eliminate language barriers?
Contact us for a free consultation about language services for your facility.